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5 Ways Visual Technology Transforms the Customer Experience | No Jitter
Technology used to be ugly. Gone are the days of bulky, monochrome monitors, when people interacted with information through green words on a black screen. Today we live in a world of brilliant images, HD videos and visually stunning UX-enhanced design. Our smartphones can show us the world with a few finger taps. We can talk face-to-face with anyone in the world.
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Cybersecurity in aviation: Do we have our head in the clouds?
The aviation industry expanded exponentially in the last few decades. Air travel is an integral part of the professional and private lives of the global population. Inevitably, with such large growth, the industrial advancements bring a plethora of cybersecurity requirements.
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Billionaire Behind China AI Giant SenseTime Dead From Unknown Illness
Tang Xiao'ou, the billionaire founder of China's AI giant SenseTime, died Friday of undisclosed "health issues," according to a statement released by the company.
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Generative AI Not Likely to Increase Customer Satisfaction
There's a lot of interest and excitement around generative AI in the contact center. It appears that generative AI is poised to remake the contact center in 2024. There's a lot of things that will change regarding customer service, including roles, reporting, onboarding, and even customer expectations. But I’m not convinced this impending generative AI revolution will actually improve customer satisfaction (CSAT).
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Broadcom Layoffs Officially Above 2,100 Post-VMware Deal
The official number Broadcom layoffs related to its $69 billion acquisition of VMware stand at 2,110 as of Thursday morning.That data stems from WARN notices the acquisitive chipmaker has filed in multiple states. Most recently, the Virginia Employment Commission published a notice that says 116 people at a Reston, Virginia, location will lose their jobs starting Jan. 26.
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